| Becoming a successful manager is a process consisting of sensitive, wise decisions that result in mutual rewarding relationships with your employees. While this seems like an easy process, it is not. So, we have provided a few tips along with their benefits to show you some of the lessons, which are detailed in Becoming a Successful Manager. |
| FACT: |
For every symptom there is a cause. |
| TIP: |
If possible, don’t treat symptoms, such as poor performance; determine the cause and then resolve the problem appropriately. |
| HOW: |
By adopting problem-solving attitudes, you will ask questions that lead you to the actual cause of the problem. Hint: The first answers are usually more symptoms. You need to recognize the difference in order to be effective. Also, regardless of the predicament you confront, to effect a resolution, always state it, to yourself and to your employees, in positive terms. How to do that is discussed in the book. |
| BENEFIT: |
Your eventual response to the problem, as opposed to your reaction to the symptoms, reflects a more thoughtful and efficient approach. The result is that, since you invested the time to find out the root cause, you increased your employees’ trust in you and it saved yourself from “chasing thunder.” And, by stating situations in positive terms you encourage cooperation from all parties involved with generating a solution. |
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