eing promoted to manager is exciting and rewarding. However, it imposes a major responsibility, because of the influence and impact you now have on the lives of many people. If you carry out the job with care, you will fulfill your responsibilities effectively.

ecoming a Successful Manager employs a teaching approach we call "The Discovery Method." Through practical exercises and thought-provoking questions, you discover how to effectively manage others as successfully as you have managed yourself. While reading this book, you will feel like a mentor is by your side coaching you through difficult experiences and patting you on the back when you need it.

he following excerpts are just a few of the principles that will guide you through the ongoing process of building a problem-solving culture as a professional manager.

	Speak the language of a professional manager.
Learn The Language
	Precision is substantially different from passion. When you listen to your employees, you must listen for the music, not just the notes.
How?
	"You have the power to create either a defensive culture or a problem-solving culture."
What Is The Difference?